How to Check on your Live Scan Results

For Applicants:

To check your Live Scan results you need to contact your “Requesting Agency”, you can find the information for your requesting agency on the Request for Live Scan form that you used when submitting your live scan transaction.

If your requesting agency has not received your Live Scan results yet, you can call the DOJ hotline at (916) 227-4557.  When you call the DOJ hotline, you will hear an automated recording; the system will ask for your ATI number (found on the bottom of your Request for Live Scan form) and Date of Birth.

Keep in mind that your ATI number consists of both letters and numbers, use the corresponding digits on your key pad for the letters. The date of birth (DOB) should be typed in as a two digit month, two digit day, and a four digit year (01/01/1980).

If you need immediate assistance with this process, please call the Certifix Live Scan support center at 1(800) 710-1934 and a Certifix support representaive will be glad to be of service. You can also email us at Support@certifixlivescan.com, please make sure to provide your ATI number and Date of Birth.

For Requesting Agencies:

The DOJ allows you to send them an email to follow up on the results of a specific Live Scan transaction. You can email livescansupport@doj.ca.gov and a DOJ representative will reply with the status of the Live Scan fingerprint  transaction results.

5 Responses to “How to Check on your Live Scan Results”

  1. Rosalind Davis says:

    How would I go about getting a copy of my livescan results?

  2. Maria G Murillo de Andalon says:

    Hello,
    I recently submitted my RN license application. I had live scan performed well over a month ago. I am interested in learning my results. I haven’t heard from the board either. In the past I had issues when I had a life scan performed. I have never committed any crimes .Yet it took me well over a year to clear it up. I would like to know if I could be having the same problem. Thank you!!!

  3. jade stephenson says:

    Please let me know the results of my fingerprinting.

  4. Certifix Live Scan says:

    Please call the DOJ hotline at (917) 227-4557, make sure to provide the automated phone system with your ATI number (on the bottom of your form) and your Date of Birth.

  5. Certifix Live Scan says:

    You can request a copy of your Live Scan results from your requesting agency, most agencies may not allow this.

    If you still need to see a copy of your Live Scan results, you can submit a personal use record review. Please use the following form.

    Print 3 copies and walk-in to one of the many Certifix Live Scan locations, the DOJ will send the personal use record review Live Scan results to your home address.

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