To check on the status of your Live Scan results, you will need your ATI number and the Date of Birth (DOB) used during the Live Scan transaction.
The California Department of Justice (DOJ) provides web portal called Applicant Background Check Status, once you type in your ATI number and DOB they will provide you with a status for both the DOJ and FBI background check.
There will be two different statuses provided on this page, it will either say “In Progress” or “Complete – Date”. Once you see the “Complete – Date”, that means you can contact your requesting agency, as they have received the Live Scan results for your application. If the status remains on “In Progress”, this means the DOJ is still processing your background check and you have to wait.
If you type in your ATI number and DOB and no results are provided, this means your Live Scan service provider did not successfully transmit your Live Scan. You will need to contact them to ensure they have transmitted the Live Scan and have received a “Complete” status on their Live Scan device.
If you have any issues with your Live Scan or need additional assistance, simply contact the Certifix support team and we will be happy to assist, simply call 1(800) 710-1934 or email us at firstname.lastname@example.org.
For Requesting Agencies:
If you are a Requesting Agency requiring assistance with the status of a Live Scan background check, we would recommend that you visit the Applicant Agencies for further guidance, you can also email the California DOJ at email@example.com.
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Frequently Asked Questions
How do I contact the FBI for my results?
The FBI can be contacted at 304-625-5590 if you have questions regarding your Identity History Summary Check. The current processing time is 12-14 weeks.
How much does live scan cost?
The fingerprint rolling fee typically ranges between $25-35, these are in addition to the applicable government fees depending on the level of service required by your agency.
What do I need to get a live scan?
The requesting agency should provide you with a “request for live scan service form”. You will need to fill that out, you will also need to bring a primary form of I.D. such as a Driver’s license or a CA ID.
Where do I get the Live Scan request form?
The agency that is requesting the Live Scan must provide you with the Request For Live Scan Service form.